How refund a customer by credit card? 


To make a refund, you must go through the Payment List tab and find the payment. 

The status must be successful to complete the refund, go to the action column on the right and press refund.

This will allow you to choose to fully or partially reimburse your customer. 




The payback time for a credit card transaction is about 3-5 business days.



Relevant information to remember:


        - A refund made on the same day automatically cancel the transaction, no money is taken from the customer’s bank account, even if he can see a transaction line on his account statement, this transaction will never be debited. 


       - Since a credit card payment takes a day to be on your Paysafe account, you will not be able to make a partial refund of this transaction on the same day. You will have to wait until the next day to repay the desired amount.


       - All other payment methods chosen to make a refund on the platform must be made on your side by Interac e-Transfer or cash.




To find out if the transaction is being processed, log in to your Bambora or Paysafe account to see the status of the transaction. If the deadline is exceeded, ask your member for proof and contact your payment processor. 


Note that at Paysafe, you have 12 months after the payment to be able to make a refund on your customer’s credit card, and  16 and 18 months with Bambora.