It is possible to suspend one or more specific subscriptions/services.
The current situation requires you to suspend your services for an indefinite time. We have implemented a new tab that allows you to apply a specific or general stop.
** It is important to note that scheduled subscriptions will not be stopped and will need to be managed manually. You can withdraw a scheduled contract directly in the member's profile under the subscription tab. Click on the contract and a small red field written to withdraw the subscription will appear. **
Here are the steps:
- Connect to your platform
- Go to the Membership Management tab
- Click on the action button on the right with the three small dots
- Click on Suspend all contracts or services
- Several options are available to you, they are explained below in this article.
** N.B If you apply a stop to several subscriptions/services you must redo the steps **
Here are the different impacts of suspended subscriptions/services:
By stopping payments, the system will calculate the number of days in stoppage since the date of the last payment made. When the payments are reactivated, the payment dates will not follow the dates initially established, they will be moved according to the duration of the shutdown and the last payment completed.
Do not suspend payments:
By continuing payments, payment dates will not be affected and the system will continue to bill members when due.
Adjust the end date of the contract corresponding to the number of days in stoppage.
At the time of reactivation, the system will adjust the end date of the subscription/service according to the duration of the shutdown. Days/weeks will be automatically added to these members.
In other words...
Do not suspend payments and adjust the end date according to the length of the shutdown.
Payments will be charged at the time initially due but the subscription/service will be terminated. Upon reactivation, the end date will be adjusted by a few days, weeks, or months but there will be no payment depending on the number of payments that have been billed during the period of the shutdown.
Suspend payments and adjust the end date according to the length of the shutdown.
Payments and subscriptions/services will be suspended until further notice. At the time of reactivation, the payment dates and the end dates of the subscriptions will be moved according to the duration of the suspension. It is therefore normal that the payment dates do not follow the payment dates made before the shutdown.
For example, A member paid on the 1st of the month and it is stopped on the 10th. At the time of reactivation, his payment will be moved by 9 days.
Suspend payments and do not adjust the end date according to the length of the shutdown
This choice will ensure that the payments will be stopped and if a subscription ends during the stop you will lose the next scheduled payments. As the subscription has ended, the system does not allow invoicing the member without a subscription.