How do I manually "reprocess" a transaction with an error status?
To re-enter a transaction manually, you must access the list of general payments located in the administrator menu.
- Administrator menu
- List of payments
You can then sort your transactions with the "Error" filter. You will be able to see the transactions in error only:
- Click on the "action" button
- Click on "try again"
If the transaction is approved, you will automatically see the status changed to "Success".
When you retry an errored credit card transaction, you will be charged $ 0.25 per transaction, as long as the direct debit is $ 0.50.