How do I manually "reprocess" a transaction with an error status?

To re-enter a transaction manually, you must access the list of general payments located in the administrator menu.

  • Administrator menu
  • Payments
  • List of payments

You can then sort your transactions with the "Error" filter. You will be able to see the transactions in error only:

  • Click on the "action" button
  • Click on "try again"

If the transaction is approved, you will automatically see the status changed to "Success".

When you retry an errored credit card transaction, you will be charged $ 0.25 per transaction, as long as the direct debit is $ 0.50.