FLiiP

Initial setup steps 22

• Step 1 - Visual setup
• Step 3 - Connect your merchant account
• Step 4 - Validate your communication email
• Step 5 - Manage taxes
• Step 6 - Create FLiiP accounts for your staff & the differences of account types)

View all 22

Data transitions 2

• How do I migrate my members' data to FLiiP?
• How do I migrate my members' data over to FLiiP?

Integration on your website 1

• Which link should I use for my website?

Pre-launch validation (Checklist) 1

• Pre-launch Validation (Checklist)

Available ressources for your clients 1

• Email template to send to your members for your launch

FAQ - Frequently asked questions during the transition 32

• How to manage rental and deposits in the FLiiP system
• How to modify / extend the mass suspension of your memberships.
• How to remove the schedule from your group lessons?
• How to apply a mass suspension of memberships / services as well as payments
• Membership list options

View all 32

Going live with FLiiP 0

Member management 13

• Sending a purchase request (or renewal)
• How to offer an additional free trial
• How do I follow up on completed memberships?
• How do I follow up on completed memberships?
• How to activate the personalized ID?

View all 13

Staff management 7

• How to set up compensation for your employees
• Payroll management
• Good management practices for instructors who offer courses in exchange for a membership
• How do I assign a membership to an instructor or administrator?
• How to take attendance for a course?

View all 7

Schedule 5

• The Attendance Interface
• How do I modify a course and notify my clients?
• What is the difference between the button "cancel class" and "delete this class"?
• Best practices for creating a schedule
• How to cancel or delete multiple classes

Sessions 0

Contracts 8

• Shared contract
• How to share a Membership
• What is a pricing group
• Create a session with automatic recurring recordings
• How are payments handled by a contract's session type?

View all 8

Modify / Cancel / Suspend a contract 5

• Change the dates of a membership
• Number of class remaining on the member profile (Lessons card)
• How do I hold or suspend a contract?
• How do I terminate (cancel) a member’s contract?
• How can I remove several classes at the same time in the calendar?

Service packages 5

• Services and appointment scheduling
• How schedule appointments for your members?
• How do I create my professional services contract's?
• How to re-scheduled or cancel an appointment?
• Where can I find my monthly FLiiP invoices?

Making appointments 0

Reports & Payments 8

• Understand the transaction status "error" with Bambora
• How can I reprocess a transaction in error?
• User credit information
• How to set a fixed payment date
• How are payments handled by the system?

View all 8

Accounting & Bookkeeping 6

• Paysafe - Understanding the deposits in your account
• How to track your transactions versus deposits with Bambora
• Deadline for deposits in your corporate bank account
• How to validate FLiiP and Bambora sales and deposits
• Accounting report / List of payments

View all 6

Payments 6

• What currencies and payment methods does FLiiP accept?
• Why choose direct debit?
• How do I choose the right payment processor? What are your choices?
• Paysafe fee details
• Bambora fee details

View all 6

FLiiP packages 1

• What is the pricing of FLiiP and the different packages offered?

General Settings 2

• Number of days before the account is deactivated following a payment default
• Method of payment

Communications 1

• Why do emails go to my clients' junk mailbox?

Event & Workshop 3

• New feature: Events and workshops
• How to create events and workshops
• Procurement process for events / workshops

FLiiP Integrations 2

• Make good management of your Google calendar and group lesson schedule.
• Manage the Google calendar well for your appointments

Online Store 3

• What does 'not yet delivered' mean in my payment list when selling a product in the store?
• How can I put a product without taxes or not available online?
• How do gift cards work?

Online video platform 1

• Online video platform

Point of Sale 1

• ​How do I make a payment for a member?

Workout Managements 1

• How do I use the screen share function of today's workout?

Covid-19 2

• Covid-19 Questions
• How is working the ''Vaccine Passport" option?

FLiiP Mobile App 5

• The mobile application and its use
• How does the instructor role work via the mobile app?
• Can I modify the theme (colour) of my mobile app?
• How to access and connect to the center (via email)?
• How to integrate with Ical or google cal?

Client Portal 2

• What do I need to validate when my member isn't able to connect to their profile?
• Member experiences an error when registering to a class

Membership 4

• How to create a lesson card type memberships with multiple payments
• Impact of a membership change
• Level management
• How to reactivate suspended memberships / services

Other articles 5

• Course management
• How to increase your membership prices?
• How to give access to the Gym for a specific period?
• Paysafe - Activate notifications for a return by direct debit
• Why do you need to accept email from Amazon Web Services?

Source Default Folder 15

• Procédure pour Outlook & Hotmail lorsque les courriels FLiiP tombent dans vos SPAM
• Étape 8 - Abonnements
• Étape 7 - Configurez votre horaire
• Étape 6 - Créez les comptes de votre équipe
• Étape 5 - Configurer les taxes

View all 15

Workout Managements 2

• How can I add the workout of the day?
• How do I use the screen share function of today's workout?

Reports & Payments 5

• How can I reprocess a transaction in error?
• How are payments handled by the system?
• How to set a fixed payment date
• Understand the transaction status "error" with Bambora
• User credit information

Modify / Cancel / Suspend a contract 2

• Change the dates of a membership
• How do I change the number of lessons manually for a customer?

General Settings 4

• Allow registration of multiple members of the same family
• Show Message tab
• Method of payment
• Number of days before the account is deactivated following a payment default

FLiiP Mobile App 5

• How to integrate with Ical or google cal?
• How does the instructor role work via the mobile app?
• How to access and connect to the center (via email)?
• Can I modify the theme (colour) of my mobile app?
• The mobile application and its use

Client Portal 3

• What do I need to validate when my member isn't able to connect to their profile?
• How can I renew my membership?
• How do I change or reset my password?

Payments 5

• Paysafe fee details
• Why choose direct debit?
• What currencies and payment methods does FLiiP accept?
• How do I choose the right payment processor? What are your choices?
• Bambora fee details

Initial setup steps 4

• Step 6 - Create FLiiP accounts for your staff
• Step 8 - Memberships
• Step 2 - Create your merchant account to process payments
• Step 7 - Create your class schedule

Online Store 1

• How to create your online Shop ? Training videos

How to set up your platform 5

• Étape 4 - Validez votre courriel de communication
• Étape 2 - Créez votre compte marchand pour traiter des paiements
• Étape 5 - Configurez les taxes
• Étape 3 - Connectez votre compte marchand
• Étape 1 - Configuration visuelle

Covid-19 1

• Covid-19 Questions

Contracts 8

• What is a pricing group?
• Best ways to create your memberships
• How can I print a copy of the member's contract ?
• Shared contract
• How to create a promotion on a specific membership?

View all 8

Accounting & Bookkeeping 5

• How to track your transactions versus deposits with Bambora
• Paysafe - Understanding the deposits in your account
• Deadline for deposits in your corporate bank account
• Accounting report / List of payments
• How to validate FLiiP and Bambora sales and deposits

Staff management 5

• How to assign a membership to an instructor/administrator ?
• How to set up compensation for your employees
• Payroll management
• Good management practices for instructors who offer courses in exchange for a membership
• How to take attendance for a course?

Service packages 2

• Services and appointment scheduling
• Insurance receipt for professionals

Member management 11

• Belt Management
• Management of multiple membership on the same user
• How to offer an additional free trial
• How do I follow up on completed memberships?
• Sending a purchase request (or renewal)

View all 11

FLiiP Integrations 3

• How to synchronize your FLiiP calendar to your Google calendar
• Which scanner can be used with my FLiiP software?
• Access to the entrance of your center

Schedule 4

• What is the difference between the button "cancel class" and "delete this class"?
• Best practices for creating a schedule
• The Attendance Interface
• How do I modify a course and notify my clients?

Event & Workshop 3

• Procurement process for events / workshops
• How to create events and workshops
• New feature: Events and workshops

Settings 0

New features 3

• Setting up the FLiiP Referral Program
• New Feature: FLiiP Referral Program
• Customer Evaluation

Online Classes 1

• Procedure for online courses - Zoom